Return & Refund
Return & Refund Policy
At snackfactory.shop, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below:
1. Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original packaging.
- The item must be accompanied by the original receipt or proof of purchase.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team via email at support@snackfactory.shop or call us at +1 (XXX) XXX-XXXX to request a return authorization.
- Return Instructions: We will provide you with instructions on how to return your item.
- Package Your Return: Carefully pack the item in its original packaging and include the receipt or proof of purchase.
- Ship the Item: Send the package to the address provided in the return instructions.
3. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Please note the following:
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary depending on your bank or payment provider, typically taking 5-7 business days.
4. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Personalized or custom-made products
- Items marked as final sale
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or a full refund.
6. Contact Us
If you have any questions or need assistance with your return, please feel free to reach out to us:
- Email: support@snackfactory.shop
- Phone: +1 (XXX) XXX-XXXX
Thank you for shopping with snackfactory.shop! We appreciate your business and strive to provide you with high-quality products and excellent service.
